ZcaniZCANI / faq
Frequently asked questions
A few things to know before your next service.
How do I activate my restaurant?
Create a restaurant account and choose a package in your workspace. Follow the platform payment instructions and submit your transaction reference. An administrator verifies payment and activates 30 days of access.
Can I use Pakistani rupees?
Yes. PKR and Rs are the defaults. Set another three-letter currency code and your preferred symbol in Settings.
How do WhatsApp orders work?
Connect your restaurant’s WhatsApp number in Settings. Checkout saves the order to your dashboard and prepares a WhatsApp message. The customer must tap Send in WhatsApp. Both packages support this customer-sent flow. Inside-app WhatsApp messaging is not required or offered.
Does it support tables and counter service?
Yes. Table service uses your configured table and placement labels. Counter service gives each order a unique pickup number that staff can call when ready.
How are payments collected?
The restaurant chooses cash, bank transfer, Easypaisa, JazzCash, or custom payment methods and supplies payment instructions. Staff verify funds and mark payment received. The app does not automatically debit customer accounts.
Can I increase all prices together?
Set a fixed or percentage increase per item. Base product prices stay saved. Set tax as a percentage of the adjusted subtotal or as one fixed amount per order.
Can customers order without installing an app?
Yes. Customers open the QR menu in a browser and can order as guests. Signing in is optional and enables loyalty rewards.
What happens when my package expires?
Your account remains available for billing. Restaurant tools and new orders are disabled until your package is renewed.